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Shipping Questions
Design Submission Questions
Shipping Questions
1. Expedited Shipping + Rates
Orders are scheduled to arrive approximately 1-3 business days after shipping from our warehouse. Expedited delivery charge of £25 or 15% of the total order value based on which ever shipping rate is greater.
2. Oversized Shipping + Rates
All oversized orders under £500 will be charged £30 or 15% of the total order value based on which ever shipping rate is greater. Orders that are greater than £500 will be charged 20% of the total order amount in addition to standard shipping fees.
3. Bulk Orders + Rates
Bulk orders will be charged a delivery fee of 15% of the subtotal order value. If you have any questions regarding making a bulk order purchase, please feel free to contact our customer service team at eu-info@umbra.com or +31 (0)36 549 5422
We reserve the right to modify any shipping offer rules and regulations or to discontinue shipping offers at any time without notice.
4. Canceling an order
Once you place an order, our efficient team packs and ships your item(s) as fast as possible. Due to this, orders already being processed cannot be modified. If you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge*
Design Submission Questions
1. How does the submission process work?
Simply review and agree to the submission agreement, fill out our submission form, and sit back. The Umbra design team will review your idea, and contact you within 4-6 weeks.
2. What do I receive if my design is selected?
If your design is selected, we will be in touch!
You will receive a royalty on the product’s sales, with three tiers of advances depending on development checkpoints (selected by our team, intent to manufacture, and product on the shelf). Should your product not make it to final production, you can keep your advances and we will release the idea back to you.
3. How am I protected legally?
As part of the Submission Agreement, we agree to not disclose your concept during our review process. If your concept is selected, you will be asked to sign and review a Royalty Agreement whereupon the rights to your invention are transferred to us while we try to push it towards manufacturing. If we are unable to move to production within that period, your idea will be released from us back to you.
4. Can I withdraw my submission at any time?
You may withdraw your submission after 60 days from the date of your submission. This is to give us a window of time to review your submission.
5. Have submissions ever made it to market?
Yes! We have produced hundreds of products from external designers over the past 20+ years.
If you have any further questions that were unanswered, please contact us at design.withus@umbra.com