Shipping & Returns

Shipping


Please note that orders may be subject to additional import duties upon receipt of the shipment, as all orders are shipped from Europe. All applicable import duties are the responsibility of the customer.

Free Shipping on Orders over £50.

For all orders less than £50, there is a flat-rate shipping fee of £9

Most purchases placed before 8 p.m. CET (2 p.m. EST) will be shipped the same day, those placed after 8 p.m. CET (2 p.m. EST) will leave the next business day (excluding weekends and holidays).

Orders are expected to arrive approximately 1-5 business, but keep in mind that shipping to select rural or remote locations may result in longer shipping times.

Please note:

  • Some orders may require additional shipping charges. If this is the case, we will contact you before any shipment is made or any charges are added to your credit card.
  • All orders ship from the Umbra warehouse in The Netherlands. No international customs fees apply for European Union Countries.
  • Additional customs or local tax may be applicable for NON-European Union Countries (Andorra, Channel Islands, Canary Islands, Iceland, Liechtenstein, Norway, Switzerland, Vatican City).
  • We do not ship to BP/APO/AFO/P.O. Boxes.

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Easy, Hassle-Free Returns


Umbra is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Umbra product is backed by a 45-Day Satisfaction Guarantee.

If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit using our prepaid return shipping labels.

 

Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed

     

    Please Note:

    • All items must be returned in the original Umbra packaging
    • If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
    • If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
    • Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy