Original Design for Every Home

Shipping & Returns

Shipping

For all orders, there is a flat-rate shipping fee of £15
Please note that all import-related duties and charges will be covered by Umbra.

Oversize Shipping Surcharge


Items that are heavy or large, have an oversize shipping surcharge of £10 or £15, in addition to standard delivery and processing charges. This fee is shown on the checkout page and is calculated on top of  standard delivery and processing charges.  Items that qualify for oversize shipping surcharges are also identified on their product pages above the add to cart button.

*Please note that we do not issue refunds for oversize charges.


 

Most purchases placed before 8 p.m. CET (2 p.m. EST) will be shipped the same day, those placed after 8 p.m. CET (2 p.m. EST) will leave the next business day (excluding weekends and holidays).

Orders are expected to arrive approximately 1-5 business, but keep in mind that shipping to select rural or remote locations may result in longer shipping times.

Please note:

  • Some orders may require additional shipping charges. If this is the case, we will contact you before any shipment is made or any charges are added to your credit card.
  • All orders ship from the Umbra warehouse in The Netherlands. No international customs fees apply for European Union Countries.
  • Additional customs or local tax may be applicable for NON-European Union Countries (Liechtenstein, Norway, Vatican City).
  • We do not ship to BP/APO/AFO/P.O. Boxes.

-

Easy, Hassle-Free Returns

Umbra is committed to the design and manufacture of original, high-quality products for your home. As part of our commitment, every Umbra product is backed by a 45-Day Satisfaction Guarantee.

If you don't absolutely love your new Umbra items, send them back within 45 days from your order date for a refund or a store credit using our prepaid return shipping labels.

 

Step 1: Submit a return request
Step 2: A prepaid return label will be sent to you via email
Step 3: Returns are processed within 5 business days of being received by Umbra. An email will be sent when your return is processed

     

    Please Note:

    • All items must be returned in the original Umbra packaging
    • If an item in your order arrives damaged or defective, please contact the Customer Service Department and they will assist you with replacing or crediting the damaged items
    • If an order is refused or not picked up by the customer and is returned to Umbra by the carrier, only the cost of the product will be refunded
    • Order cannot be cancelled once order is confirmed and placed. Customers who wish to cancel their order will need to follow the return policy
    • Shipping fees are non-refundable